Our Values
A leader of Professional services
Excellent customer service is at the heart of what we do, and we care about the services we provide. Our flexible and trained team members will work with you to ensure your business objectives are met. We have 20 years of experience and an excellent reputation for service delivery and our values are at the core of everything we do.
Our Values
Values represent the beliefs of our company and the expected behaviour from every one working for CSM Group Services.
Responsive
To your needs and situations that arise.
trustworthy
Building and maintaining long term relationships with clients.
caring
To your company's needs and public perception.
Client
focused
Putting the client at the centre of what we do.
Welsh and English speaking Staff
We have a strong mix of Welsh & English speaking staff and we provide welsh lessons to our staff free of charge through our training portal.
Staff training & Support
Trained and skilled team members are essential to our success. Each staff member is on a training matrix reviewed every six months. Staff undertake first aid at work, site-specific role and job training, physical intervention, crowd management and CCTV monitoring. As required, all staff employed undertake a company induction and role awareness module.
We ensure all our staff attend refresher safety training which includes control and restraint & breakaway techniques as well as training on how to recognise and support vulnerable adults in the licensed and hospitality industry.
